Return Policy

Return & Refund Policy

At Harper & Grace Boutique, your satisfaction is important to us. If your purchase isn't quite what you expected, we're here to help.

Please review our Return & Refund Policy below before requesting a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be be met:

  • Return requests must be submitted within 30 days of the delivery date.

  • Items must be unused, unworn, unwashed, and returned in their original condition with all tags attached.

  • Trying on garments indoors is permitted, provided they remain in new condition.

  • Returns are accepted only after the order has been delivered.

For hygiene reasons, the following items cannot be returned:

  • Underwear

  • Bodysuits

  • Swimwear with a removed hygiene seal

  • Earrings

  • Beauty or cosmetic products

2. How to Request a Return

To request a return:

Step 1

Email our Customer Care team within 30 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Email: support@harpergraceboutique.com

Step 2

If your request is approved, we will provide detailed return instructions, including the correct return address.

Please do not return items without first receiving authorization.

Step 3 – Return Your Item

Once your return request has been approved, please send the item(s) back using a tracked shipping service to our designated returns facility in Asia.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

  • Any applicable customs duties, taxes, or return shipping fees must be prepaid by the customer.

  • We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return has been fully processed.

Returns sent without prior authorization or to an address other than our designated returns facility may not be accepted.

3. Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are issued to the original payment method.

  • Refunds are processed within 14 days after approval.

  • Original shipping charges are non-refundable unless required by applicable law or in cases involving damaged or incorrect items.

Your financial institution may require additional time to process the refund.

4. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend placing a new order after your return has been approved.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • The shipping label

Once reviewed, we will provide an appropriate solution, which may include a replacement or a full refund.

Where applicable, return shipping costs will be covered by Harper & Grace Boutique.

6. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please note:

  • Address changes should be requested within 24 hours of placing an order whenever possible.

  • Orders returned due to an incorrect or incomplete shipping address may require additional shipping charges for reshipment.

  • Once a shipment has been marked as delivered by the shipping carrier, Harper & Grace Boutique cannot be held responsible for lost or stolen packages.

7. Contact Us

If you have any questions regarding returns or refunds, our Customer Care team is happy to assist.

Harper & Grace Boutique

Email: support@harpergraceboutique.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)